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Shipping to Malaysia FAQ

Having questions and enquiries on your planning to ship your belongings to Malaysia? This page will help you clarify all of your questions from packaging guidance up to the custom clearance procedure. Please note you are deemed to have read and understand this FAQ in regards to purchasing our service.

This Frequently Asked Questions page will help you to answer most of the questions that you have in your mind.

WHO IS EDEX®?

EdEx® is the commercial name for Edaran Express International Limited, Company Number 8019025, Registered in England and Wales, with its registered and head office address at Edaran Express Int Ltd, Roadways Container Base, Barton Dock Road, Urmston, Manchester M41 7BQ. EdEx® is a Malaysian company based in Manchester, UK.

WHO IS SHIPPING2MALAYSIA.COM®?

shipping2malaysia.com® is a prestigious brand trade by EdEx® providing door to door shipping to Malaysia service from UK. Offering specialized service, shipping2malaysia.com® is the only company with the most affordable and unbeatable service either by sea or air. No job to small nor too big, we do all your shipping to Malaysia and logistics need.

HOW DOES SHIPPING2MALAYSIA.COM® WORKS?

Using shipping2malaysia.com® to ship your item to Malaysia never been so easy. Just select the service that would suit you from our services page, and follow this 8 simple steps.

1. Choose your desired service from EdEx®.

Refer our service page and choose a service which suits you the best. Shipping to Malaysia on a tight budget? Or need your parcel to reach Malaysia on a short time period? Moving the whole house and looking for a cost-effective method to do so? Choose the service which will suit you the best as we always have the answer.

2. Get your shipment ready. Refer our FAQ page for guidance on packing.

Our FAQ page will answer all you shipping to Malaysia and questions and enquiries. We recommend you read this page thoroughly for your own good. Get all you questions answered before we come and collect your packages so that they can go on board safely!

3. BOOK for your FREE collection.

Once everything is ready, book your collection of the boxes for free, and we promise for the boxes to be collected less than a week from the date of booking. We also offer guaranteed collection date from only £25 extra per box. Price may vary based on our availability. Please note guaranteed collection date is limited and fully depend on the availability.

4. Final Check before COLLECTION.

Your final check before collection; Make sure all packages are packed securely and not excessively heavy and overweight. This is to make sure your packages to be handled safely. Make sure all boxes are marked with number and destination details. We do print the label for you, but writing these details on the box will guarantee the box to reach its destination safely.

5. Invoice and Payment.

Our drivers will issue you the freight invoice on the spot during collection. Make sure the receipt for any deposit paid before is in hand for our driver to refund the money or deducted the amount on the invoice. We apply strict refund policy so make sure you have the original receipt in hand for any refund. Cash upon collection is the most preferable method, or otherwise just ask the driver how you can make the payment online. We now accept major credit and debit cards and the drivers always carry payment device with them. We would need the payment to be cleared before any shipment can be allowed on board.

6. Items in Transit.

Now everything in place, make sure you receive a tracking number and a copy of a waybill stated number of parcels which has been collected, the amount of payment to be made is correct, and the driver have signed the form with collection date and time. We target all of the shipment to reach West Malaysia in 7-10 weeks from the collection date, 2-4 weeks further to East Malaysia. To maintain the low rates, we do not offer real time tracking system however you can alway get in touch by phone on 01612029388 or email us at info@shipping2malaysia.com to get update on the progress of you shipment.

7. Receive your SHIPMENT on time.

Put the targeted date of delivery on your calendar, we will make sure they are being delivered exactly on time as promised!

WHEN SHOULD I START PLANNING MY SHIPMENT?

You should plan your shipment as early as you can, EdEx® recommend you start plan your moving at least a month in advance so you will save the hassle of moving. Our helpful customer service team can always provide free advice on planning your shipment. We can be found at 01612029388 or info@shipping2malaysia.com

IS MY SHIPMENT BEING INSURED?

  • All consignments are covered free of charge for loss or damage up to a maximum of £100 in value (per consignment not per box). This is subject to the Enhanced Transit Liability terms and conditions.
  • If you wish to purchase enhanced transit liability you may do so by declaring the value at the end of the booking process.
  • The value entered should represent the full replacement cost of the entire consignment. In the event of a partial loss or damage the settlement figure will be calculated as a proportion of the total insured value.
  • The minimum premium is £5 which will give cover up to £150 in value For cover over £150 the premium is calculated at 3% of the declared value. We have listed some examples below.
  • The maximum value we cover is £1000 per consignment - please contact us if you require a higher value.
  • Enhanced Transit Liability does not give cover for losses incurred by delay. The declared value should be the replacement cost of the goods, and not the sale value. The declared value is not displayed on the air waybill or labels and should not affect the declared value for Customs (if applicable). 

INSURANCE

ARE THERE ANY EXCLUSIONS TO THE ENHANCED TRANSIT LIABILITY? 

Prohibited or Restricted Items

We cannot offer cover for any items which appear on the relevant carriers Prohibited or Restricted Items list. In addition, there are also goods we can carry but not offer Extended Liability Cover. These include but are not limited to the following:

  • glass
  • plaster, china, pottery and ceramics
  • liquids or alcohol
  • cosmetic item
  • objects of art
  • antiques
  • documents and vouchers
  • films
  • tapes
  • discs
  • memory cards
  • other data or image carrying goods

If you do send such goods we recommend that you arrange insurance yourself or if you are unsure if your goods will be covered please contact us.

A claim for lost or damaged goods will be rejected if the items are missing from the original packing list or invoice.

In the event of a full settlement for damaged goods, they will not be returned.

Enhanced Transit Liability Premiums are non-refundable once the consignment has been collected.

Packaging

Goods must be sufficiently packaged to withstand the rigours of transit. Most carriers use automated sorting systems incorporating conveyor belts and gravity chutes. Generally, packages should be able to withstand a drop from waist height onto a solid floor. This is especially relevant to heavier items which are inherently more difficult to protect due to their weight in case of a drop. Claims will be rejected if the damage is deemed to have been caused by normal wear and tear.

HOW DO I MAKE A CLAIM?

Notification of intent to claim for damage must be made within 14 days of delivery (or 14 days from date the carrier has deemed the goods to be "lost") directly to Edaran Express Int Ltd. If an attempt is made to claim direct from the carrier this will invalidate your claim with Edaran Express Int Ltd. A claim can only be made by the person or Company contracted with Edaran Express Int Ltd to organise the collection and delivery. Claims can also be made in writing.

Damaged Goods

We will need the following information:

  • A photograph of the damaged item(s) along with the packaging
  • A copy of the delivery note signed "damaged" or "unchecked". Please note that we will reject any claim where the goods have been signed for "In Good Condition"
  • Proof of value for the entire consignment (receipt or purchase invoice). Note that this must be your cost price and not your sales price and we will only pay for the replacement value or repair of the goods.
  • A repair quote or invoice/receipt for replacement parts (if applicable)
  • Both the damaged item(s) and packaging must be kept for inspection and not moved
  • The damaged items must not be tampered with or repaired prior to inspection

Lost Goods

To make a claim we will need the following information:

  • A copy of the waybill / consignment note signed by the driver on collection of your goods
  • Proof of value for the entire consignment (receipt or purchase invoice). Note that this must be your cost price and not your sales price and we will only pay for the replacement value or repair of the goods.
  • A claim can only be undertaken once the Carrier had deemed the goods as "lost"

Enhanced Liability Cover Restricted Items

Our trusted partners all have their own prohibited and restricted items lists which change from time to time. We have a general list published on our website which you can use as a guide. If in doubt please check the website of the relevant carrier or call our customer service team on 01612029388.

The following items cannot be covered on our Enhanced Transit Liability Cover: 

Restricted and Prohibited parcel items may vary depending on your carrier. The following information is intended as a guide, however we always recommend that your check the restrictions of your chosen carrier via their website.

We also recommend that you check with customs at the destination country that you wish to send to, as each country has different policies as to what will be accepted into the country. If you are in any doubt, please contact our customer service team.

  • Prohibited items will not be accepted on to any of our services.
  • Restricted items can be sent but will not be covered against loss or damage.

Prohibited Items

The following items can not be sent on any of our services:

Explosive Material

  • Fireworks
  • Ammunition (cartridges for weapons)/Gunpowder
  • Helium
  • Weapons/Detonators/Weapon Parts
  • Fire Extinguishers
  • Safety Matches/Torch or Cigarette Lighters
  • Airbags for Cars
  • Life Jackets & Self-Inflating Rafts
  • Seat-belts & seat-belt pretensioners
  • Camping Stoves and Fuel containers
  • Complete firearms and firearm parts, ammunition, explosives, weapons

Flammable Items

  • Fuel (Cooking fuel or any other flammable liquids)
  • Paint/Turpentine
  • Compressed Air/Gas Cylinders
  • Gasoline
  • Aerosols/Perfumes
  • Mercurial Barometer or Thermometer
  • Champagne
  • Hair Curlers containing Hydrocarbon Gas

Toxic Chemicals

  • Cleaners and Solvents
  • Liquid Bleach/Chlorine
  • Insecticides
  • Wet-Cell/Lithium Batteries
  • Radioactive Material
  • Infectious Substances
  • Adhesives
  • Pepper Spray

Narcotics

  • All illegal drugs including Khat. If illegal drugs are found, the police and/or HM Customs will be informed immediately.
  • Prescription drugs and pharmaceutical products
  • If Khat is found in your shipment, you will be fined £100
  • Tobacco and Tobacco Products

Restricted Items

  • Alcohol / Alcoholic Beverages 
  • Articles of exceptional value (e.g. works of art, antiques, precious stones, gold and silver)
  • Bullion
  • Candles
  • Christmas Crackers
  • Cash (including cheques or any other vouchers with a face value)
  • Champagne
  • Credit and/or Debit bank cards
  • Designer clothing, apparel, accessories over £250 in value
  • White goods
  • Animal Fur/Skin
  • Living or Dead Animals (including fish, insects, larvae, pupae etc)
  • Animal products (including but not limited to ivory, fur and garments trimmed with fur)
  • Perishable food or items that require a temperature controlled environment
  • Body parts, human remains or ashes
  • Medical samples (including but not limited to bodily fluids and tissue samples)
  • Electronic Items - In total no more than 2 electronic items per package i.e. desktop computers, MP3 players or any other electronic components. The package must not contain any lithium batteries and The package must not exceed £1,000 in total value
  • Flowers and plant products
  • Illegal goods (these are goods which are considered illegal in the origin, the transit points and/or the destination countries and would include but not be limited to pirated goods, counterfeit goods and narcotics)
  • Imitation (replica) firearms, toy guns, weapons, explosive devices or ammunition
  • Mattresses
  • Mobile Telephones - No more than 2 mobile phones with accessories. The entire package may not contain more than 2 lithium batteries which must be contained within the mobile telephones. The package must not exceed £500 in total value
  • Nail Vanish/ Nail Varnish Remover
  • Non-flatpack Furniture
  • Precious Metals or Precious Stones
  • Jewellery (low value costume jewellery can be accepted - worth no more than £50)
  • Perfumes/Aftershaves
  • Personal Data - Packages containing unencrypted personal data in electronic format
  • Personal effects to certain countries
  • Pressurised canisters (i.e. hairspray, deodorant, etc)
  • Pornography
  • Stamps of unusual value
  • LCD TV's (UPS services only)
  • Knives/Swords
  • Semen/Blood/Lab Samples
  • Tax stickers / banderols
  • Magnets
  • Printer Ink & Toner Cartridges
  • Watches with an individual value over £250
  • Dangerous / hazardous goods including but not limited      to perfumes, aftershaves, aerosols, flammable substances, loose lithium      batteries, dry ice, biological substances, UN classified dangerous goods      and any goods specified as such under International Air Transport      Association regulations ("IATA"), the Agreement on Dangerous      Goods by Road ("ADR") or International Maritime Dangerous Goods      ("IMDG") regulations.

JUST ASK THE DRIVER SHOULD YOU NEED TO TAKE YOUR COVER!

HOW MUCH DOES IT COST?

All prices advertised on this website is all in cost, you can refer to the service page for our pricing schedule. Please note we do door to door service, collection from the sender address and delivery to the receiver address. Please note the service is not including sorting of the parcels in the receiving address NOR we wait for the receiver to check the condition of the item inside the parcel.

DO YOU SUPPLY FREE PACKAGING MATERIAL?

Yes we do supply free double wall corrugated boxes for your packaging needs, and this is provided for free. Free high quality packing tape is also available. You can just make an order your free packaging boxes online now.

DO YOU COLLECT DEPOSIT FOR THE FREE PACKAGING MATERIAL?

Yes we would require £5 refundable deposit per box which is payable upon delivery for normal delivery or payable online for next day / express delivery. Our customer service team will get in touch for the payment of the deposit.

HOW LONG WILL I RECEIVE THE PACKAGING MATERIAL?

We will arrange delivery once order has been received not later than 7 working days. Most of the time it will be earlier than that. We will contact you the night before delivery giving you 3 hours time window so that you will be available to attend delivery. Please note should you become unavailable, we will not do automatic reschedule of the order. You are required to make a new booking and it could take up to another 7 working days from the date of the new booking being confirmed with notice on the night before delivery.

WILL I GET NOTIFIED FOR THE DELIVERY OF THE PACKAGING MATERIAL?

Our operation team will send you sms on the number provided during order, we will inform you on the night before delivery being made, with 2-3 hours window so that you can be at home to receive the packaging boxes. Due to its large size, for next day/ express delivery, we would require you to be at home from 9am - 5pm as the courier provider will not contact you before coming and will just leave a calling card if there is no one available to accept the packaging boxes. Please note next day delivery charge of £15 (including VAT) is valid for 1 attempt delivery only. You will still get charged should the delivery fail due to your unavailability.

HOW LONG CAN I KEEP THE PACKAGING MATERIALS BEFORE IT CAN BE COLLECTED?

You can keep the packaging boxes as long as you like. We will refund any deposit being paid earlier as long as you surrender the ORIGINAL deposit receipt and return all unused boxes in a good and sellable condition. We will not refund any deposit paid without this receipt. Please make sure you always being issued with receipt everytime you make any payment to us. Just ring us on 01612029388 or info@shipping2malaysia.com for the refund.

CAN I RETURN ANY UNUSED PACKING MATERIALS AND GET MY MONEY BACK?

Yes we will refund any deposit being paid earlier as long as you surrender the ORIGINAL deposit receipt AND return all unused boxes in a good and sellable condition. Just ring us on 01612029388 or info@shipping2malaysia.com

HOW DO I PACK MY PARCELS?

You can use your own packaging or we can supply you with reinforced double walled cardboard boxes and tape for free. We have 2 standard sizes:

1. MAXI Box : 18x18x30inches (maximum of 40kg)

2. MIDI Box : 18x18x20 inches (minimum of 40kg)

They can be delivered to your door on a express next day service for £15.00 inclusive VAT. Maximum boxes per next day service order is 5 pcs. You can order more, but £15.00 will apply for every 5 pcs. We can also delivered the boxes to you free of charge on next available date we cover your area. 

Due to its large size, for next day/ express delivery, we would require you to be at home from 9am - 5pm as the courier provider will not contact you before coming and will just leave a calling card if there is no one available to accept the packaging boxes. Please note next day delivery charge of £15.00 (including VAT) is valid for 1 attempt delivery only. You will still get charged should the delivery fail due to your unavailability.

When Packaging your parcel, you should:

  • Choose the size of the package according to its content. Under-filled boxes are likely to collapse; overloaded ones may burst.
  • Always use high quality materials for your shipments. Consider strength, cushioning, and durability when selecting your wrapping supplies.
  • Choose boxes made of corrugated cardboard, with good quality outer liners. Use heavy-duty double-layered board for valuable items.
  • Make use of cushioning materials, especially to stop your packaging contents from moving.
  • Use strapping, when suitable, as a good way to seal and secure your box. Use strong tape if a strapping machine is not available.
  • Put fragile goods in the centre of a package; ensuring they don't touch the sides. Your item should be well cushioned on all sides.
  • Ensure liquids are stored in leak-free containers, packed with a lightweight, strong, internal material (for example, Styrofoam) and sealed with a plastic bag. Always remember that bad packaging may cause damage to surrounding items.
  • Seal semi-liquids, greasy or strong-smelling substances with adhesive tape, then wrap in grease resistant paper. Always remember that bad packaging may cause damage to surrounding items.
  • Place powders and fine grains in strong plastic bags, securely sealed and then packed in a rigid fibreboard box.
  • Use "arrow-up" label for non-solid materials.
  • Repack your gifts properly. Many goods sold in attractive packaging may not be suitable for shipping.
  • Use triangular tubes not round tube-type cylinders to pack rolled plans, maps and blueprints.
  • Remember always to pack small items in flyers appropriately.
  • Protect your data discs, audio and video-tapes with soft cushioning material around each item.
  • Complete the address clearly and completely, using uppercase letters when handwriting labels to improve readability for DHL personnel.
  • When shipping sharp items, such as knives or scissors, ensure that you fully protect the edges and points. Heavy cardboard is suitable for this. Fix the protective material securely so that it cannot be accidentally removed in transit.
  • Always use cardboard dividers when sending flat, fragile material (such as vinyl records).
  • When re-using a box, remove all labels and stickers. Ensure that the box is in good shape and not worn out.

Avoid doing the following when you package your parcel:

  • Do not use bags made of fabric or cloth.
  • Do not over seal your package. Remember that all shipments can be opened by customs authorities for inspection.
  • Do not use narrow cellophane tape or rope to seal your shipment.
  • Do not consider "Fragile" and "Handle with care" labels as a substitute for careful packaging. They are only appropriate for information purposes.
  • Please ensure that all hazardous symbols are removed if you are reusing old boxes or packaging. Parcels containing these symbols will be stopped by the courier and may incur fines.

DO YOU ACCEPT FRAGILE ITEM?

We accept any kind of goods except those which are in our prohibited and restricted list. For fragile item, you would need to make sure it has been packed properly as we will not responsible for any damage caused by inappropriate packaging.

DO YOU ACCEPT ELECTRONIC ITEM?

Yes we do accept personal electronic item, but to get this insured and covered, kindly clearly stated the description of the electronic item in your packing list together with the value of the goods.

DO YOU PROVIDE PACKING SERVICE?

Yes we provide packing service. Charges start from only £1.50 per cuft for general item. If you require packing service for fragile item, clothing, furnitures etc, just get in touch with our customer service team to get a quote so that we can make sure this can be done. 

CAN I BOOK THE COLLECTION ONLINE?

Yes in fact that is the easiest way to place a booking. Just go to our book online page for collection booking.

DO YOU COLLECT THE PARCELS FROM MY HOME?

Yes we collect your parcels from any address in the UK. Even if it is on the 4th floor of a building with a broken elevator, we will try our best to help you during collection. Just let us know in advance if there is any restriction for the collection to be made ie parking restriction, building security issues etc. Collection restriction could apply if we hire our trusted partners to complete the collection process.

HOW SOON SHOULD I MAKE THE COLLECTION BOOKING?

Try to book as early as you can, and make sure the boxes are ready for the collection as sometime we might can come on the same day.

WHAT DOCUMENTS DO YOU NEED ON THE COLLECTION DAY?

To make sure your shipment will be transported smoothly, we would need a copy of passport and ic of the shipper as well as a packing list stating what are packed inside your parcel. Kindly pass these documents to the driver during collection.

HOW LONG IT WILL TAKE FOR YOU TO COME AND COLLECT MY PARCELS WHICH ARE READY?

Once we received your booking, we will put you on the next available schedule. Sometime it can be on the same day, but the latest it can be up to 7 days from the date of collection booking being received.

DO YOU OFFER GUARANTEE COLLECTION DATE?

Yes we do offer guarantee collection date. However, this will be done by either our in house operation team our trusted partners. There must be someone available at the address for the collection to be done, and there will be extra payment required for this premium service. Get in touch with us at 01612029388 or info@shipping2malaysia.com for quotes.

DO YOU GUARANTEE COLLECTION TIME?

Unfortunately, due to the nature of the logistic industry, we are not able to guarantee collection time at any point. We will advise you the estimated time for collection a day before we come with 2-3 hours windows so that you can be ready.

WILL I GET NOTIFIED FOR THE COLLECTION?

Yes we will contact you by sms notifying you that we are coming for the collection 1 day before with 2-3 hours collection window.

HOW DO I MAKE THE PAYMENT?

We now take major credit/debit cards for immediate payment to the driver during collection. You may also opt for payment over the phone if you prefer. Cash payment is an option that is available. Our driver are fully trained to handle cash and issue immediate invoice as well as taking secured payment using our handheld payment terminal. We would need all payment to be cleared before any parcels can be allowed on board.

WHAT ARE OTHER CHARGES THAT I HAVE TO PAY?

What you see is what you pay, there will be no hidden charges at any point of the shipment. We will not ask for any extra payment as long as the destination is not to any highlands/remote islands in Malaysia. Unloading surcharge will be applied for delivery to receipent address which is located more than 2 floors without elevator at the destination. Please check with our customer service team for unloading surcharge to apartment with no elevator. Free delivery is included up to receipent door only. The charge is excluding sorting the parcels inside the designated receipent address.

IS THERE ANY OVERWEIGHT CHARGE?

Yes we do charge overweight to make sure all consignment are sensible to handle. Should the box weigh heavier thant the allowance weight, £10 overweight charge will apply for the first 10kg excess and £20 for every 10kg on the next 10kg excess. The key is to be sensible on the packing. It is not only the risk of damage is higher, but it is also dangerous for us to handle package that is overly heavy.

IS THERE ANY MINIMUM CHARGE?

Yes the minimum charge per item is 2 cuft. We will also apply single shipment surcharge if you send only 1 box to each address. Please contact our customer service team for further information.

HOW LONG IT WILL TAKE FOR YOU TO DELIVER THE GOODS AFTER ARRIVAL IN MALAYSIA?

Once we finished with unloading and sorting of the parcels, our delivery team will be in touch for delivery. Please note the free delivery included in the price could take up to 10 working days after arrival. We will notify the receipent for the delivery of the goods and it is crucial for the receipent to be able to attend the delivery. Should the receipent not available to accept delivery on the notified date, we will reschedule the delivery and it could take up to 10 working days from the 1st attempt. We will not charge for reschedule of delivery as long as the receipent can make themselves available on the next delivery schedule on the designated date and time. Free delivery however is up to 3 attempts only. Storage charge might incurred if you request us to delay the delivery.

DO YOU OFFER GUARANTEE DELIVERY DATE?

Yes we do offer guarantee delivery date. However, this is depending on the availability or it will be done by either our in house operation team our trusted partners. There must be someone available at the address for the collection to be done, and there will be extra payment required for this premium service. Get in touch with us at 01612029388 or info@shipping2malaysia.com for quotes.

DO YOU GUARANTEE DELIVERY TIME?

Unfortunately, due to the nature of the logistic industry, we are not able to guarantee delivery time at any point. We will advise you the estimated time for collection a day before we come with 2-3 hours windows so that you can be ready.

WILL I GET NOTIFIED FOR THE DELIVERY?

Yes we will contact you by sms or phone calls notifying you that we are coming for the delivery 1 day before with 2-3 hours delivery window. No email will be used as medium of notifications.

CAN YOU DO LOCAL REMOVAL?

Yes we can serve local removal to anywhere in the UK. Just contact us at 01612029388 or email us at info@shipping2malaysia.com. Please note this service is depending on the availability. It will be done by either our in house operation team our trusted partners. Guaranteed collection and guaranteed delivery service term applies. Normal removal service will take up to 7 days for collection with 1 day advance notice as well as the delivery it could take up to 7 days from the date of collection and we will notify you a day before we come.

HOW DO I PURCHASE ENHANCED TRANSIT LIABILITY COVER?

Enhanced Transit Liability cover is available upon request during collection. Just ask the driver that you need the insurance cover and provide him with a valued packing list, he will issue you with the insurance invoice and provide a copy of the insurance cover.

HOW LONG IT WILL TAKES FOR THE PARCELS TO REACHED ITS DESTINATION?

We target all shipment to reach West Malaysia (Semenanjung) in 7-10 weeks from the collection date and 3-5 weeks further for East Malaysia (Sabah and Sarawak). Please note delay can happened for some reason and we will not liable for any losses occur due to the delay. However we will always at our best endevour to make sure the delivery of the parcels being made on time as promised.

CAN I TRACK MY PARCELS ONLINE?

Yes you can however we are still developing the system. At the meantime, just get in touch with our customer service on 0161 202 9388 or email to us your docket number to info@shipping2malaysia.com for your shipment update.

WILL I GET NOTIFIED WHEN THE PARCELS ARE DUE TO ARRIVE?

Yes you will. Our counterpart in Malaysia will get in touch a day before delivery so that you can make yourself ready to receive the shipment. Kindly let us know if you need the parcel to be delivered to a different address, or if there is any preferable date for the delivery. We will try our best to meet your preferences. Please also note we will not be responsible for failure to notify if the information provided at the origin is incomplete.

WHAT CHARGES DO I HAVE TO PAY AT DESTINATION?

Absolutely nothing apart from unloading surcharge for address more than 2 floors without elevator or choosing a date for delivery. Please check with our customer service team for the surcharge to those address. As long as your item are not taxable, what you see is what you pay.

CAN I COLLECT MY GOODS AT THE DESTINATION?

Yes you can arrange self collection at our depot in Malaysia located at Amari Business Park, Batu Caves, Selangor. Please note self collection is available upon appointment only.

DO YOU OFFER ANY DISCOUNT?

We don't offer any discount basically as we already keep our prices at the lowest possible. 

HOW DO I AMEND MY BOOKING?

Just ring our customer service team at 01612029388 or write to us info@shipping2malaysia.com for any amendment.

I HAVE QUESTION THAT IS NOT COVERED HERE, TO WHOM SHOULD I ASK?

Simply call us on 01612029388 or write to us  info@shipping2malaysia.com

 


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